Revolutionizing B2B Food Distribution

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Privacy Policy

1. Information We Collect

Prime Food Connect collects personal information when you use our services, including name, email address, phone number, company information, and usage data. We collect this information through our website forms, account registration, and service interactions.

2. How We Use Your Information

We use collected information to provide our B2B food distribution services, process transactions, communicate about your account, improve our services, and comply with legal obligations. We may also use information for marketing communications if you have provided consent.

3. Information Sharing and Disclosure

We do not sell personal information to third parties. We may share information with service providers, business partners necessary for service delivery, and as required by law. All third parties are bound by confidentiality agreements and data protection requirements.

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect personal information. Data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

5. Your Rights and Choices

You have the right to access, correct, delete, or restrict processing of your personal information. You may also object to processing and request data portability. To exercise these rights, contact us at [email protected].

6. Contact Information

For privacy-related questions or concerns, contact us at [email protected] or Prime Food Connect, 1247 West Loop South, Houston, TX 77027, United States.

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Terms of Service

1. Acceptance of Terms

By accessing and using Prime Food Connect's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Prime Food Connect provides B2B food distribution services, including supply chain management, wholesale distribution, technology platform access, and related services for food service businesses.

3. User Responsibilities

Users must provide accurate information, comply with all applicable laws, use services only for legitimate business purposes, and maintain the security of their account credentials.

4. Payment and Billing

Payment terms are established in separate service agreements. Users are responsible for all charges incurred through their account and must provide accurate billing information.

5. Limitation of Liability

Prime Food Connect's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from service use.

6. Termination

Either party may terminate services with appropriate notice as outlined in service agreements. Termination does not relieve parties of obligations incurred prior to termination.

7. Governing Law

These terms are governed by the laws of Texas, United States. Any disputes will be resolved in the courts of Houston, Texas.

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DMCA Policy

1. Copyright Policy

Prime Food Connect respects intellectual property rights and expects users to do the same. We respond to valid DMCA takedown notices regarding copyright infringement on our platform.

2. Filing a DMCA Notice

To file a DMCA takedown notice, you must provide: identification of the copyrighted work, identification of the infringing material, your contact information, a statement of good faith belief, and verification of authority to act on behalf of the copyright owner.

3. Counter-Notice Procedure

If you believe content was wrongfully removed, you may file a counter-notice with identification of removed content, your contact information, consent to jurisdiction, and a statement under penalty of perjury.

4. Repeat Infringer Policy

Prime Food Connect will terminate accounts of users who are determined to be repeat infringers in appropriate circumstances.

5. Contact for DMCA Notices

Send DMCA notices to: DMCA Agent, Prime Food Connect, 1247 West Loop South, Houston, TX 77027, or email [email protected].

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GDPR Compliance

1. Legal Basis for Processing

Prime Food Connect processes personal data based on consent, contractual necessity, legitimate interests, and legal obligations as defined under GDPR Article 6.

2. Data Subject Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent and lodge complaints with supervisory authorities.

3. Data Processing Activities

We process personal data for service delivery, customer support, compliance, and marketing (with consent). Processing is limited to what is necessary for these purposes.

4. International Data Transfers

When transferring data outside the EU, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

5. Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected] or Prime Food Connect, GDPR Compliance, 1247 West Loop South, Houston, TX 77027.

6. Data Retention

Personal data is retained only as long as necessary for the purposes for which it was collected or as required by applicable law.

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